Refund & Return Policy

Mirten Group LLC provides business-to-business (B2B) wholesale services. Because wholesale orders are prepared individually for each client, our refund and return process differs from standard retail policies. This policy applies to all orders placed with Mirten Group LLC.

We want every client to be satisfied with their order — if something is wrong, we will make it right through a refund, replacement or credit.

Please inspect your goods immediately upon delivery. Claims must be submitted within 14 days of delivery and must include:

• Your order number and invoice
• A description of the issue
• Photographic or video evidence of the defect or discrepancy

Claims submitted after 14 days may be reviewed at our discretion.

We will offer a refund, replacement or credit if:

• Goods arrive damaged or defective
• Goods materially differ from the agreed specification or approved samples
• The quantity delivered is less than the quantity invoiced
• The order was not delivered due to a fault on our side

Refunds are generally not available for:

• Change of mind after goods have entered production or shipment
• Custom-manufactured or branded goods that meet the agreed specification
• Damage caused by improper storage or handling after delivery
• Minor variations that are standard for the product category and within agreed tolerances

Once a claim is approved:

• Refunds are issued to the original payment method within 5–10 business days
• Alternatively, we can offer a replacement shipment or a credit toward your next order — your choice
• You will receive written confirmation when the refund is processed

If a physical return is required, we will provide return instructions with the claim approval. Return shipping costs are covered by Mirten Group LLC when the goods are defective, damaged or incorrect. In other agreed cases, return shipping is borne by the buyer. Goods must be returned in their original packaging where possible.

Instead of a refund, you may request an exchange for corrected or replacement goods. Replacement shipments are prioritized and shipped at our expense when the original goods were defective or incorrect. Exchange timelines depend on product availability and are confirmed in writing.

Orders may be cancelled free of charge before production or procurement begins — you receive a full refund within 5–10 business days. If an order is cancelled after work has started, a partial refund may be issued minus documented costs already incurred. Once goods have shipped, the standard claims process applies.

If you haven't received an approved refund within 10 business days, first check with your bank or card issuer — processing times vary. If the refund still hasn't arrived, contact us at info@mirtengroup.com and we will trace it with our payment provider.

Chargebacks: Please contact us before initiating a chargeback — we resolve most issues within 1–2 business days, which is faster than a bank dispute.

To open a claim or ask about this policy, contact us:

Mirten Group LLC
3524 Silverside Road, Suite 35B
Wilmington, DE 19810, United States
Email: info@mirtengroup.com

We respond to all inquiries within 1–2 business days.